Support Engineer / Senior Support Engineer

Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media and formats. Headquartered in Chicago with offices in Cleveland, Austin, New Jersey, Kansas City and the development center in Bangalore, India and with a new office in Noida.

Brandmuscle employs more than 1000 talented professionals and serves more than 300 of the world’s leading brands. People who work for Brandmuscle are can-do self-starters who love to be challenged and deliver solutions that exceed our clients’ expectations. Brandmuscle offers a competitive salary, along with personal development opportunities and excellent benefits. Brandmuscle is an equal opportunity employer.

Designation: - Support Engineer II / Senior Support Engineer

Location: - Bangalore / Noida

Requirements:-

Senior Support Engineer:

• Experience: 4+ years
• Technical Skills:
  • BrandBuilder: C#, .Net, SQL development, SSIS, SSRS (Optional)
  • LocationBuilder: C#, .Net, SQL development, HTML, CSS, Javascript, PowerShell
• Tools: GIT, JIRA
• Knowledge on IIS (Hosting and troubleshooting websites in IIS) and Azure skills.
• Good Analytical and Logical thinking skills

• Efficient handling of critical tasks and decision-making skills
• Innovation and Automation driven
• Flexibility to work in US Shift
• Notice Period: 45 days

Support Engineer II:

• Experience: 2+ years
• Technical Skills:
  • BrandBuilder: C#, .Net, SQL development, SSIS & SSRS (Optional)
  • LocationBuilder: C#, .Net, SQL development, HTML, CSS, Javascript, PowerShell
• Tools: GIT, JIRA
• Good Analytical and Logical thinking skills
• Efficient handling of critical tasks and decision-making skills
• Innovation and Automation driven
• Flexibility to work in US Shift
• Notice Period: 30 days
• Handle client custom projects and support existing applications
• Client custom projects include
  • Configuration of new clients using C# based application
  • Data Feed setups
  • SSIS Package builds
  • C# Coop adapters and API builds
  • Report generation
• Support includes
  • Configuration changes on client sites using C# based application
  • Backend data modifications
  • Analysis of SSIS packages
• • Analysis of C# code based web application
  • Integration impact analysis
  • Setup of data feed monitoring and automations
• Common tasks includes
  • Content updates
  • HTML/CSS updates
  • Troubleshooting database and cache errors.
• Advanced tasks includes
  • Creation of SSIS packages
  • Creation of PowerShell scripts
  • Writing C# scripts