Customer Service Associate (US Shift)

About BrandMuscle

BrandMuscle is the leader in brand-to-one marketing. A pioneer in distributed/local marketing, BrandMuscle serves more than 300 of the world’s top brands with a team of nearly 800 can-do professionals in six offices globally and embedded within 75 client locations. The BrandMuscle integrated marketing platform enables marketing leaders and their local business partners (dealers, agents franchisees) to simply deliver the greatest marketing impact to each individual customer. BrandMuscle simplifies the process of digital and physical marketing executions, enabling brands to acquire and retain the best customers, build loyalty, enhance lifetime customer value, and achieve significant, measurable ROI.

With the largest client service and support team in the industry, we empower nearly one million local business partners and help our clients manage nearly $2 billion in co-op annually. We provide strategic, one-on-one guidance and serve as an invaluable, reliable resource to produce revenue-driving outputs for our clients.

About Local Marketing Sales Consultant

The Local Marketing Sales Consultant is responsible for the local partner communication and implementation of client marketing programs. It is both an inbound, outbound and consultative sales role fostering a relationship with our local affiliates.

Responsibilities

• Working with a wide range of BrandMuscle clients (primarily via phone and email) to understand their marketing needs and effectively communicating pre-determined marketing programs to them
• Keeping accurate records of conversations and affiliate relationships utilizing a CRM system
• Maintaining ongoing communication around marketing programs and campaign performance with clients and collecting their feedback for ongoing program growth
• Project management of many local client marketing programs
• Collaborating, internally, to grow and develop marketing programs
• Processing claims and associated details for media orders
• Providing ongoing feedback and assessment of project status and issues to managers

Requirements

• Bachelor’s degree in marketing, communications, or a related field is required
• 1-3+ years marketing or advertising experience
• Experience within technology or professional services preferred
• Customer service oriented  and professionalism in dealing with difficult customer situations
• Tech savvy with an ability to learn and work in multiple systems simultaneously
• Well versed in use of Microsoft office products (Excel, PowerPoint, Outlook)
• Detail-oriented and excellent organizational skills
• Self-starter, ability to work without direct supervision
• Availability to occasionally accommodate various working hours as client workload requires
• Superior communication skills; both verbal and written