The Associate Account Manager position is responsible for assisting in the management of a client service team. This person will be tasked with cultivating an excellent customer service experience through training, coaching, and managing team members on defined client tasks and processes. Also, the role requires accountability for meeting deliverable deadlines, reporting pertinent customer service metrics, and managing communication escalations when necessary. Additional responsibilities include building the client relationship, completing ad-hoc report queries and website content updates, and resolving website and database bugs via ticket submissions.
Under general direction, responsibilities include: