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Technical Manager - Graphic Operations

Brandmuscle is a marketing services company with an internal team responsible for the process of client art file review, conversion, coding, and upload for use within Brandmuscle’s proprietary web-based template customization software. We are currently seeking a Technical Manager to oversee the Graphic Operations team. The individual in this role will be expected to:

  • Work closely with internal client service and tech engineering departments to understand client needs and develop strategic recommendations to improve our product and processes
  • Provide efficient and effective communication of team project status
  • Assist with the overall team workload and delegation of tasks
  • Coach and mentor team members to improve accuracy and workflow efficiency
  • Ensure team members consistently complete technically sound templates with accurate and error-free export of print and digital file deliverables
  • Develop and coordinate training for team members to solidify product knowledge and contribute to department efficiencies
  • Encourage an environment of team collaboration, brainstorming, and idea sharing
  • Act as the technical expert on all Graphic Operations projects and processes


  • Advanced technical understanding of the Adobe Creative Suite, with focus on InDesign
  • Working knowledge of Javascript and the ability to create and troubleshoot workflow scripts
  • A strong print production and/or pre-press background
  • Excellent troubleshooting skills related to hardware, software, and design files
  • Ability to work efficiently and effectively in a fast-paced, deadline-driven environment
  • Excellent communication skills, both verbal and written
  • Ability to work on both Mac and PC platforms
  • HTML knowledge is a plus, but not required


  • BA or BFA in Digital/Graphic Communications, Interactive Arts & Media, Printing Technology or related field with supplementary Web Development coursework and/or training
  • Experience with data-driven printing (VDP) and web-to-print automation software (such as XMPie)
  • Prior experience managing a production-based creative/technical team is a plus
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