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Client Service Intern

The Client Service Intern (CSI) provides exceptional service to our clients by facilitating communication and project work for the Client Service Team.

The primary focus for the CSI is the assistance in project work and ensuring time-sensitive client campaign materials are available and updated in our system. The CSI responds to, helps diagnose problems through discussion with users and internal team members, and assists team members with project workloads.  The primary focus for the CSI is effective and efficient project management and issue resolution.

Under direct supervision, the CSI’s responsibilities include:

  • Providing support and assistance to the Client Service Account Executives (CSAEs)
  • Coordinating a variety of priorities in a fast-paced environment
  • Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution
  • Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing required creative documentation and testing
  • Increasing team collaboration through idea-sharing and brainstorming sessions
  • Providing problem recognition, research, isolation and resolution steps
  • Testing for quality assurance including functional and creative projects and site upgrade testing
  • Logging bugs and following up with applicable teams in a timely manner
  • Attending project meetings and project status meetings, as applicable
  • Assisting support desk with call volume and escalated calls

Requirements

  • Bachelor’s degree in progress, technology experience a plus
  • Strong organization and communication skills a must
  • Advertising industry knowledge, commitment to client service required
  • Self-starter, ability to work without direct supervision
  • Must be able to learn new software quickly

Experience

0 to 2 years internship experience in ad agency, account service, or technical environment is preferred.  Desire to gain complete understanding of advertising and print production processes are essential.

*Paid internship and qualifies for college credits

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