The Client Service Manager role is to be Brandmuscle’s day-to-day lead for assigned client accounts, to ensure that Brandmuscle’s technology and service offering support the client’s marketing goals and will help grow the client’s relationship.
The Client Service Manager works closely with Brandmuscle Technical Operations, Graphic Operations, Information Technology, Digital and other teams to deliver solutions that meet each client’s needs. The CSM serves as the subject matter expert in Brandmuscle’s entire technology product and service offering to ensure that Brandmuscle is doing everything possible to achieve those goals. The CSM actively engages in technology meetings and assists in prioritization and communication for technology releases and site enhancements. The CSM builds and maintains positive client relationships and focuses on three main pillars: