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On-Site Graphic Designer

The On-Site Graphic Designer serves as the primary design and data entry support for the alcohol distributor.   This role produces a variety of point of sale material using approved brand templates as well as original concepts following supplier brand guidelines.  This position reports to Account Director, but takes direction from the market specific lead designer/administrator as well as client specific account managers and designers in the Chicago office.

Responsibilities:

  • Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed
  • Manage individual design queue – Expected to design all assigned orders within 48 hour turnaround. Design between 5 and 10 standard jobs in a day
  • Accountable for quality of work and timeliness of delivery across all creative projects
  • Collects local print requests from sales force and input complete and accurate information into Brandmuscle’s proprietary software application
  • Understands all aspects of Brandmuscle’s design, approval & production process
  • Identifies client expectations and needs
  • Troubleshoots customer issues over the phone, email and in person
  • Maintains Brandmuscle’s standard of quality and customer service
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary
  • Follows up with questions and requests from Chicago design and support teams in a timely manner
  • Receives and inspects inventory, and distributes finished material
  • May be required to operate in-house large and small format printers to produce rush projects and client proofs

Requirements:

  • Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field preferred
  • Strong visual communicator with a sharp sense of design
  • Excellent written and verbal communication skills
  • Ability to follow strict brand and industry guidelines
  • Ability to work independently as well as collaboratively with careful attention to detail
  • Ability to handle multiple projects with changing priorities
  • Strong sense of customer service
  • Self-motivated, organized, and accountable
  • Resourceful problem solver
  • Thrives under pressure with the ability to meet quick deadlines
  • Understanding of the print industry and production process
  • Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop
  • Basic understanding of Microsoft Office programs – Word, Excel, Power Point

Experience:

  • 1-5 years work experience
  • Strong design portfolio
  • Customer service experience is a plus
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