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Account Coordinator

The Account Coordinator position is a role responsible for supporting the Client Service team with various day-to-day client needs. In addition, the AC plays a key role in understanding Brandmuscle resources that support the customer requirements for success.        

  • Provides seamless internal workflow including submitting orders, pulling tracking information, and formatting data/reports for analysis      
  • Enters jobs and associated order information into propriety software to prepare order requests for design and print creation         
  • General client and site management        
  • Updates sites with most recent marketing creative        
  • Enters Sales Orders & coordinates with Account Managers/Accounting for Custom Ad hoc orders to bill jobs in a timely fashion          
  • Assists the AM’s with submitting & Managing Pre-Web tickets (open/update/close); work with Pre-Web team to manage and prioritize template uploads     
  • Tests template functionality before items are announced to the client for initial review         
  • Upon approval, moves new templates live/archives outdated templates        
  • Updates how-to user guides        
  • Updates recipe database        
  • Creates new user logins; disables former user logins        
  • Runs daily reports for client teams to ensure workflow is on-time and accurate; tracks orders and submit tracking and invoices to Accounts Receivable        
  • Primary responsibility resides with the AM – AC will assist         
  • Enters ad hoc and web hoc orders on behalf of Clients & Design team        
  • Answers customer service phone line         
  • Learn and utilize agency processes including but not limited to software tools       
  • Fulfillment Management: Tracking inventory levels, monitoring low stock, adding new items to the platform.
  • Handling communication with FedEx/UPS on orders

 

Requirements

  • Bachelor’s degree in Marketing, Communications, or related field     
  • Organization and versatility. Multi-tasking is the standard operating procedure; handling multiple jobs, data input, taking direction and managing schedules are an everyday reality         
  • Proficiency with Microsoft Word, Excel and PowerPoint is a MUST      
  • Able to effectively work and take direction within a team environment        
  • Strong sense of client service and urgency related to client requests        
  • Attention to detail and flawless execution of daily tasks        
  • A highly driven and passionate individual, with a “can do" attitude and a strong desire to grow       
  • High energy and infectious enthusiasm, with a positive outlook and willingness to “roll up the sleeves" to get the job done       
  • Analytic skills, an inquisitive mind and an acute attention to detail

 

Experience

  • Print production experience useful but not required
  • Familiarity with graphic arts and point of sale marketing is a plus (but not required)    
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