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Client Service Account Executive

The Client Service Account Executive provides exceptional service to our clients by executing project work as well as ensuring time-sensitive client campaign materials are available and updated in our system. The CSAE responds to, helps diagnose problems through discussion with users and internal team members, and assists Client Operations Managers with project workloads. The CSAE typically leads internal teams to ensure projects are executed at the highest quality level, on time, and within budget. The primary focus for the CSAE is effective and efficient project management and issue resolution.

Under direct supervision, the CSAE’s responsibilities include:

  • Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution
  • Thinking critically; responsibility for general site consistency and auditing
  • Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing all required creative documentation and testing.
  • Coordinating a variety of priorities in a fast-paced environment
  • Increasing team collaboration through idea-sharing and brainstorming sessions
  • Providing problem recognition, research, isolation and resolution steps
  • Working with the Client Service team to collect template requirements, entering project details utilizing a project tracking tool, documenting and testing templates for effective and efficient creative template project management
  • Working closely with Client Service counterparts to assess client needs and deliverables and ensure project deliverables are met
  • Collecting all necessary specifications and requirements at the onset of the project (functional and creative) to develop and deploy projects
  • Providing ongoing feedback and assessment of project status and issues to Client Service team and communicating timely updates
  • Reviewing project deliverables and ensuring adherence to quality standards.
  • Testing for quality assurance including functional and creative projects and site upgrade testing
  • Logging bugs and following up with applicable teams in a timely manner
  • Implementing operational changes requested by the client through coordination with internal teams and in some instances implementing site changes using client admin tools
  • Collaborate with Client Service teams on site awareness and adoption
  • Attending project meetings and project status meetings
  • Assisting support desk with call volume and escalated calls
  • Providing support and assistance to Client Service Managers and other Client Service team members

Requirements

  • Bachelor’s degree required, Internet experience a plus
  • Strong organization and communication skills a must
  • Advertising industry knowledge, commitment to client service required
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines
  • Technology experience preferred
  • Self-starter, ability to work without direct supervision
  • Must be thoroughly computer literate and able to learn new software quickly
  • Some travel
  • Detail-oriented with strong troubleshooting, analytical and problem-solving abilities
  • Strong knowledge of Excel preferred (including formulas and standard data sorting and filtering)
  • Demonstrated analytical skills and ability to analyze data
  • Strong project management and communication skills
  • Strong interpersonal skills, ability to work with cross-functional teams
  • Ability thrive in a fast-paced, changing environment

Experience

0 to 2 years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are essential.

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