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Program Administrator

 

The Program Administrator position supports our client’s customers to ensure their channel incentive payments are made on time and are accurate through our program administration and reconciliation processes.  Customer service is paramount with this position to assist our client’s customers to ensure their needs are met.

 

The PA’s responsibilities include:          

  • General administrations of channel incentive programs;         
  • Set-up, verify and reconcile channel incentive programs;         
  • Direct customer interface through calls and emails;        
  • Assist in managing client requirements.        
  • Maintain a professional and positive attitude while handling difficult customer calls     
  • Monitor and track customer issues to ensure accurate resolution          
  • Performing research requests including gathering and analyzing data      
  • Processing data changes requested by the client      
  • Retrieving and sending files to clients as needed       
  • Overtime as required

Requirements

  • Proficient in Microsoft Office Suite with emphasis on Excel       
  • Ability to work effectively with external and internal entities and departments        
  • Must be self-motivated, detail oriented, organized and a logical thinker        
  • Flexibility to manage a variety of assignments simultaneously        
  • Exemplary written and verbal communication skills        
  • Excellent customer service and interpersonal skills required     
  • Ability to multi-task and handle large volumes of work in a short period of time        
  • Flexibility to accommodate a variety of priorities          
  • Must be thoroughly computer /Internet literate and able to learn new software quickly
  • Ability to manage relationships  in a fast passed environment

Experience

Bachelor’s degree or equivalent experience

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