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Technical Project Coordinator

The Client Service Technical Project Coordinator provides exceptional service to our clients by executing project work as well as ensuring time-sensitive client campaign materials are available and updated in our system. The Technical Project Coordinator responds to, helps diagnose problems through discussion with users and internal team members, and assists Client Service Managers with project workloads. The Technical Project Coordinator typically leads internal teams to ensure projects are executed at the highest quality level, on time, and within budget. The primary focus for the Technical Project Coordinator is effective and efficient project management and issue resolution.

Under direct supervision, the Technical Project Coordinator responsibilities include:

  • Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution
  • Thinking critically; responsibility for general site consistency and auditing
  • Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing all required creative documentation and testing
  • Coordinating a variety of priorities in a fast-paced environment
  • Increasing team collaboration through idea-sharing and brainstorming sessions
  • Providing problem recognition, research, isolation and resolution steps
  • Working with the Client Service team to collect template requirements, entering project details utilizing a project tracking tool, documenting and testing templates for effective and efficient creative template project management
  • Working closely with Client Service counterparts to assess client needs and deliverables and ensure project deliverables are met
  • Collecting all necessary specifications and requirements at the onset of the project (functional and creative) to develop and deploy projects
  • Providing ongoing feedback and assessment of project status and issues to Client Service team and communicating timely updates
  • Reviewing project deliverables and ensuring adherence to quality standards
  • Testing for quality assurance including functional and creative projects and site upgrade testing
  • Logging bugs and following up with applicable teams in a timely manner
  • Implementing operational changes requested by the client through coordination with internal teams and in some instances implementing site changes using client admin tools
  • Collaborate with Client Service teams on site awareness and adoption
  • Attending project meetings and project status meetings
  • Manages all aspects of technical and creative projects, including project planning, execution, timing, functionality, quality, and cost
  • Manages project timelines and works across multiple teams to ensure project completion
  • Utilizes expertise and leadership skills to collaborate with team members and to resolve issues to ensure project goals and requirements are met
  • Communicates with client to provide timely and accurate information and status updates
  • Assisting support desk with call volume and escalated calls
  • Providing support and assistance to Client Service Managers and other Client Service team members

Requirements

  • Bachelor’s degree required
  • Strong organization and communication skills a must
  • Advertising industry knowledge, commitment to client service required
  • Detail-oriented with strong troubleshooting, analytical and problem-solving abilities
  • Strong knowledge of Excel (including formulas and standard data sorting and filtering)
  • Demonstrated analytical skills and ability to analyze data
  • Strong project management and communication skills; Creating and adapting project plans, identifying and assessing risks, measuring business impact
  • Strong Communication and presentation skills
  • Basic HTML experience
  • Strong interpersonal skills, ability to work with cross-functional teams
  • Ability to thrive in a fast-paced, changing environment
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines
  • Self-starter, ability to work without direct supervision
  • Must be thoroughly computer literate and able to learn new software quickly
  • Some travel

Preferred Skills/Experience:

  • Strong Sales systems and process knowledge and experience
  • Experience working with Meta data
  • Experience working with content management systems (i.e. Adobe Experience Manager (AEM), Microsoft SharePoint)
  • Basic experience with Adobe Creative Suite

Experience

  • 0 to 2 years ad agency account service or client side advertising management experience is preferred.  Complete understanding of advertising and print production processes are essential.
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